*Installation Date - The installation date will be confirmed and scheduled. Any changes or cancellations must be communicated at least 3 days in advance; otherwise, a fee may apply.

*Deposits - For installations exceeding £1,000, a deposit of 20% of the total cost is required unless agreed otherwise.

*Payment - Full payment is due upon completion of the work unless otherwise agreed. Accepted payment methods include cash, bank transfer, cheque, and card payment.

*12-Month Parts & Labour Guarantee - All installations come with a 1-year parts and labour guarantee, covering any faulty equipment or installation issues not caused by the customer. Damage or interference by third parties will void the guarantee and incur charges. 

*1-5 Year Equipment Warranty - Manufacturer warranties on parts range from 1 to 5 years, depending on the item. Damage or interference by third parties will void the warranty, and replacement parts and labour will be chargeable. 

*Aftercare Support - Complimentary aftercare support is provided, though it is non-contractual, discretionary, and not available 24/7. We will respond or provide support at our earliest convenience. 

*Chargeable Call-Outs - Call-outs are chargeable if the issue is due to the customer or a third party. We will attempt to resolve issues over the phone or via remote access before scheduling a call-out. Our standard call out fee is £80 for the first hour and £25 p/h thereafter.

*Operating Hours - Our operating hours are Monday to Friday, 9am - 5pm. Any works completed outside of these hours are at our discretion and are to be agreed in advance.

Last updated 1st May 2026.